Coconutoilcosmetics.com

 

General Terms and Conditions of Service (GTC)

 

 

This Document not being filed and is concluded through electronic means only. It does not constitute a written contract and was written originally in Hungarian. This document does not refer to a Code of Conduct.

Questions regarding our webshop operations in cases of ordering and delivery should be addressed to our proper contact channels.

 

The contents of this GTC are effective and covering the Service Provider’s  website (http://coconutoilcosmetics.com/en) and its subdomains.
This GTC is permanently being present on the following website: http://coconutoilcosmetics.com/en/terms-and-conditions/ and can be downloaded from the following link:  http://coconutoilcosmetics.com/en/terms-and-conditions.pdf

 

  1. Details of the service provider:

 

Name of the Service Provider:

BIP COCO Cosmetics Commercial LLC.

Head office (and also the place of complaints management):

1012 Budapest  19/A Gf; Logodi St. (Hungary)

The primary email address of the Provider regarding general liaisons:

hello@coconutoilcosmetics.com

Company Incorporation Number:            01 09 924722

Tax registration number:                              14890189-2-41

Name of the licensing authority:                Budapest Metropolitan Company Registration Court
E-mail address associated with warranty and delivery:

Bip Coco Cosmetics Kft. hello@coconutoilcosmetics.com

Data Protection Registration Number: NAIH-93496/2016.

Language of the translated contract:      English
The original language of the contract:   Hungarian
Name, address and email address of the Web hosting service Provider:
Tárhelypark Ltd.
Address:         1191 Budapest, 4 Mohai köz (Hungary)
Telephone:   +36 1 700 4140

Fax:                   +36 1 700 4139
GTC:                  https://tarhelypark.hu/aszf/

 

 

 

 

  1. Basic Provisions:

 

  • Questions not regulated by this current GTC (the “Regulation” or „Terms”), as well as the interpretation of said GTC is the governing law of Hungary, specifically in regard of Act V of the 2013 Civil Code (Ptk.) and Act CVIII of 2011 on issues of Electronic Commercial Services („Elker tv.”/Act) , as well as the relevant provisions of Govt. Regulation 45/2014 (II. 26.) on detailed rules of contract between consumers and business’. If not stated otherwise, the Parties follow and adhere to the mandatory provisions of the relevant legal rules without specific stipulations.

 

  • This current Regulation is effective from January 23, 2016 and shall remain in force until revoked. The Service Provider is entitled to unilaterally modify and amend the Regulation. Amendments made by the Service Provider will be published on the website at least 11 days before they enter into force. By utilizing the website the Users accept all Regulations regarding their use of the website.

 

  • The User entering and browsing the webshop operated by the Service Provider even if she is not being a registered user on the website – recognizes these Regulations as compulsory and to be bound by them. If the User does not accept these terms, he does not have permission to view the contents of the webshop,

 

  • The Service Provider reserves all rights of the webshop website, any of its details, content appearing on the website, including distribution of the website. Downloading, electronically storing, processing and/or selling any content on the website is strictly forbidden without having written consent from the Service Provider.

 

  1. Registration/Purchasing
    • By means of purchasing or registration on the website, the User states that he understands and accepts this current GTC and Privacy Policy, including the processing of his personal information and data.

 

  • During purchasing/registration, the User is required to provide his own, real details. Giving untruthful information or data linked to another Person makes the resulting Contract null and void. The Service Provider excludes its liability if the User engages in the provided services with the details of another Person.
  • The Service Provider is neither liable nor responsible for delays in delivery and other problems of any kind which stems from or can be traced back to inaccurate and/or incorrect data provided by the User.

 

  • The Service Provider is neither liable nor responsible for any losses or damage that originates from the User forgetting his password or if said password becomes available to unauthorized personnel by any means not being directly attributable to the Service Provider.

 

  1. Purchasable products and the range of services

 

  • Displayed products can only be ordered online. The prices of such products are given in Hungarian Forints (HUF), which include VAT at the imposed statutory amount but does not include delivery service charges. Fort the cost of the packaging the User will not be charged for.

 

  • In the Webshop the Service Provider displays the product’s name, description and photo. The images displayed may differ from the real product and can appear as illustrations.

The Service Provider is not responsible for dissimilarities between the webshop image and the actual appearance of the product.

 

  • If a sale price is introduced, the Service Provider fully informs the Users about the sale price and its duration.

 

  • Despite the utmost care being taken by the Service Provider, in cases of erroneous pricing (in particular regard to obviously incorrect pricing, such as indicating a price significantly different from the product’s well-known and accepted value or prices such as “0 or 0,1 EUR” mainly attributed to internal system errors), the Service Provider is not obligated to deliver the product for these erroneous costs, but instead can offer shipping the product for the correct price. Based on this price the User may cancel his intention to purchase.

 

  • If erroneous pricing should arise, a striking disproportionality between the real and the indicated value of the product is present, of which the average Customer is immediately required to become aware of. Under Act V of the 2013 Civil Code, the Contract is established on the unanimous will of the parties included. On this basis, orders confirmed with erroneous/incorrect pricing deem the contract null and void.

 

  1. How to order and the ordering process

 

  • After registration the User logs in to the webshop or the User may start shopping without registration.

 

  • The User sets the number and amount of product(s) to be purchased.

 

  • The User places the selected products into the shopping cart. The User can always view the contents of the shopping cart by clicking on the “cart” icon.

 

  • If the User would like to place further items and products into his cart, he chooses the “continue shopping” button. If he does not like to purchase more products he checks the quantity of each product. He can delete the contents of the shopping cart by clicking on the “delete – X” icon. For finalizing the selected quantity, the User clicks on the “update/update cart” icon.

 

  • The User selects a shipping address and delivery/payment method, which types are to follow.

 

  • Types of payment:

 

Payment/Cash on Delivery (COD): If the ordered product will be shipped through courier services, it is possible for the User to pay the total order amount for the courier in cash.

Wire/bank transfer: within 3 days of receiving the confirmation email of selected products and their value, the User is required to transfer the sums to the bank account described in the email. After this amount is credited to the given bank account, the User is entitled to receive the product(s) through the channels he described.

Payment with PayPal and its process: details of the transaction appear on the left side. On there right side, there are two options to choose from:

 

  1. If you have a PayPal registration and after successfully logging in with your valid username and password, you can see the details of the preset credit/debit card and the amount due. If more than one card is registered you have to select the card you would like to pay with. The payment process completes by clicking on the “Pay Now” sign, after which you will be redirected shortly to the webshop page.
  2. If you do not have a valid PayPal registration it is possible to create and to pay with guest PayPal access by filling out a form, so you would not have to register with PayPal.

The form requests the following information (of which the majorities are required):
Country                                          The country

Card number                               Credit or debit card number

Payment Types                          The type of payment you would like to pay with

Expiration date                          Expiration date of the credit/debit card (month/year fashion)

CSC                                                   CSC code, a three digit security number located on the back of the card (on the top of the right side of the signature field);

First name

Last name

Address line 1

Address line 2 (optional)      this field is optional

City                                                 The city

State/Province/Region        The county (if present)

Postal code                                   Or the “ZIP” code

Telephone                                    Please enter a valid phone number, on which Your Bank can contact with you should the need arise. You have to provide the country code and the district code as well.

Email address                             The email address given here will be the address where the confirmation email will be sent.

 

After you have completed all fields please click on the “Review and Continue” button at the bottom of the page. Here you can review your details once more including your order and amount to be paid. If you find everything to be order you can approve the transaction. Within seconds you will receive a notification through email about the transaction being successful and the Service Provider will also receive notification of a successful order and begins its processing.

 

  • Shipping costs:

 

 

  • Should errors or defects arise regarding prices and/or products in the webshop, we reserve the right to corrections and adjustments. Immediately after we become aware of such cases We inform the Customer about the new details of the given product(s). After this feedback the Customer may once again confirm his order; it is possible for either Party to cancel the Agreement/Contract as well.

 

  • The final price includes all costs based on the total assessment of the order and its confirmation letter. Billing is included with the package.
    The User is required to examine the package upon delivery before the eyes of the courier, and if any kind of damage detected on the product(s) and/or on the packaging, the User is not obligated to accept it.
    The Service provider does not accept subsequent complaints without a written record or transcript!
  • After entering his details the User can place his order by clicking on the “Send Order” button; before placing His order he may recheck the information entered, send comments for us about his order; and through our email address He can notify us about any other wishes regarding His order.

 

Fixing Data entry problems: The User can always go back to the previous phase(s), where He can fix the entered details before finalizing the ordering process.

 

  • The User will receive a confirmation email after sending his order. If the confirmation does not arrive within the given nature of the selected Service, but no later than within 48 hours, the User is exempt from His bound to the Tender or liabilities and obligations to the Contract.

The order and its confirmation can only be considered to be received by the Service Provider or be received by the User when it becomes available to Him.
The Service provider excludes liability over the Confirmation if it does not arrive in time because:

-the User has given a wrong email address during His registration;
-the User is incapable to receive further emails due to storage limitations arisen from the lack of storage space on the User’s account.

 

  1. The Processing of Orders and Completion

 

  • Orders are processed during opening hours. It is possible to order outside the working hour’s window; these orders will be processed on the following day.
    The Customer service department of the Service Provider always confirms electronically when it can complete your order.

 

  • The general date of completion is within 3 working days from the date of Confirmation.
    If the Service Provider and the User does not agree on a day of completion, Service Provider is obliged to fulfill the contract on the basis of a pre-defined notice sent to the User, or in the absence of notice within thirty days of receiving the product order.

 

  • If the Service Provider cannot met with its obligation to fulfill the contract because product(s) specified in the Contract are not available, Service Provider is required to immediately inform its User and to repay the amount paid by the User without delay, but no later than within thirty days.

 

  • The Service Provider is not responsible for any changes regarding technical overviews and specifications without prior notice from the Supplier or because of other reasons. The Service Provider reserves the right to refuse already confirmed orders in parts or even in full. Partial completion of the order can only take place after consulting with the User.

 

  1. The Right of Withdrawal / Cancellation

 

  • Under EU directive 2011/83 of the European Parliament and the Council and under 2014/45 (II.26.) Government Decree on Rules of Contract between Consumers and Business, within 14 days the Customer can withdraw from the Contract without giving any reason and can return the ordered Product(s) for the Service Provider. In the absence of aforementioned information, the Consumer is entitled to exercise His right of withdrawal for a year.

 

  • The timeframe for exercising the right of withdrawal expires within 14 days after the Customer or a third party indicated by the Customer receives product(s) from the Carrier.

 

  • The Customer may exercise His right of withdrawal between the day of conclusion of contract and the date of receipt of the product(s).

 

  • Costs associated with returning the product must be borne by the Customer; the Company has not agreed to bear any associated costs.

 

  • In cases of exercising the right of withdrawal, the Customer is not bearable to expenses other than of returning said product; the Service Provider, however can demand compensation for damage to property resulting from improper usage.

 

  • The Customer is not entitled to His right of withdrawal if the product was constructed according to the Customer’s instructions, by His specific request or for a product that was clearly tailored for the person of the Customer.

 

  • The customer also cannot exercise His right of withdrawal in cases of:

 

  1. perishable products or products that can only be stored for a short time;
  2. Products with sealed packaging, which cannot be returned after opening due to health safety or for reasons of hygiene.

 

  • In accord with aforementioned legislations, the Service Provider reimburses the amount paid by the Customer including shipping charges immediately, but no later than within 14 days.

 

  • During the refund the Service Provider utilizes the form of payment the transaction was originally committed in, unless the Customer gives explicit consent for other means of payment. The Customer bears no additional costs if such method for reimbursement is selected.

 

  • The Customer is obliged to send back or deliver the Products/Goods without undue delay to the address of the Service Provider, but in no way longer than 14 days from the date His notice of withdrawal from the Contract was referred to.

 

  • If the Customer is requesting Cancellation in writing, it is sufficient if He sends the statement of withdrawal within 14 days.

 

  • The Customer will comply with the time limit (“deadline”), if He sends back or hand over the product(s) prior to the expiration of the 14 day period.

 

  • The Customer must only bear costs for returns associated with the Product, unless the Business has agreed to bear these costs.

 

  • The Service Provider is not required to reimburse additional expenses of the Customer arising from a more expensive choice than the usual method of transportation offered by the Service Provider.

 

  • Fogyasztó kizárólag akkor vonható felelősségre az árukban bekövetkezett értékcsökkenésért, ha az az áruk jellegének, tulajdonságainak és működésének megállapításához szükségestől eltérő kezelés miatt következett be. The Customer in only liable for the diminished value of product(s) if it occurred other than reviewing the necessary characteristics, and functioning of the treatment.

 

  • The refunding/reimbursement can be withheld by the Service Provider until it receives the products or the Customer has provided evidence that said product(s) have been sent back: whichever case it is, the earlier date should be taken into account.

 

  • If the Customer wishes to exercise his right of cancellation, he may indicate this wish through the Provider’s telephone or written address (including via the attached form on the page). If we get notified through the post or by telephone we take the date of posting/phoning into account. If said notification is done through post, the Service Provider only accepts notifications by registered mail or package. You can return the ordered product to the Service Provider by post or by courier service.

 

  • The Customer must ensure the proper use of the product, as compensation for damage caused by improper use is the sole responsibility of the User! Within 14 days after the product has been returned to the Service Provider, the purchased price of the product along with delivery costs get refunded.

 

  • For more detailed rules about the contracts between Customers and Businesses, see related Government Decree 45/2014. (II.26.), which is available here.

 

  • The Directive 2011/83/EU of the European Parliament and the Council is available here.

 

  • The Customer may approach the Service Provider with complaints of other nature through contacts located in this Regulation.

 

  • The right of cancellation applies only to Customers qualified to be Consumers by the Civil Code.

 

  • The right of cancellation does not apply to Companies and Corporations; i.e. the person who acts within the realms of his profession, occupation or business.

 

  • Processes regarding the right of cancellation/withdrawal in practice

 

  • If the Customer intends to exercise His right of withdrawal, he is obliged to send a statement about his intention to cancel to one of the contact details of the Service Provider.

 

  • The Customer exercises his right of withdrawal in due time if he sends his statement of withdrawal/cancellation within 14 days after the date of receipt.
    In case of a written withdrawal, it is enough to send the withdrawal statement within 14 days. If the Service Provider is notified via post, email, phone or fax, the Provider takes the sending date into account.

 

  • In case of cancellation the Customer is required to return the ordered product without delay, but no later than within 14 days from the date of notification about withdrawal. This deadline is deemed to have been observed if the product is sent before the 14 days-deadline expires (so it does not have to arrive within 14 days, but have to be sent within 14 days). The Customer shall bear the costs arising from returning products associated with the right of withdrawal.

 

  • However, the Service Provider is not required to reimburse additional costs arising from more expensive means of transportation other than the usual mode of delivery/transportation offered by the Provider. The Customer exerts his right of cancellation in the period between dates of contract conclusion and the reception of the product.
  • When selling multiple products (where the transport of certain products could be at different times) the Customer may exercise the right of withdrawal for several products within 14 days of receiving the last product or item.

 

  1. Warranty

 

  • When can the User exercise his right of warranty for defects?

 

In cases of defective execution of the Company operating the webshop, the User may undertake a claim of warranty against the Company under the rules of the Civil Code.

 

 

  • What kinds of rights belong to the User regarding the warranty for defects?

 

The User – based on his choice – can choose from following warranty options:
-He may request repairs or a replacement unless the option the User has chosen is impossible or have a disproportionately high cost compared to other business practices the company must fulfill and adhere to at additional costs.
-If the User did not ask or could not ask for repairs or a replacement, He can require the delivery of remuneration or he can repair or get the product repaired at the expense of the Company and ultimately he may cancel the contract. He may revert to another warranty for defects, but the cost of such transition is bearable by the User, unless it was justified or the Company has given reason for it.

 

  • What is the deadline for validating a claim of warranty for defect by the User?

The User is obliged to report the error immediately, but no later than within two months after discovering the problem. However, please be informed that after 2 years have passed since the fulfillment of the Contract You can no longer assert your right of warranty for defect.

Warranty claims initiated by the User of cosmetics products can only be validated until the end of the shelf life marked on such products.

 

 

  • Against whom shall the User assert his claim regarding warranty for defects?
    The User can validate his claim of warranty for defects against the Company.

 

  • What are the further conditions for validating the warranty?

To enforce warranty claims there are no further conditions other than reporting the defect within six months if the User certifies that the product or service was offered by the Company operating the webshop. However, after six months from the date of fulfillment has passed, the User is required to prove that the defect recognized by the User was already present at the time of fulfillment.

 

Product warranty

 

  • When can the User exert his right for product warranty?

 

In case of tangible property (Product) fault,  the User –according to his choice- can exercise a warranty for defects or a product warranty.

 

  • What kind of rights the User is entitled to based on the demand for product warranty?

In case of product warranty, the User can only ask for the repair or for the exchange of the faulty product.

 

  • What cases would regard the product defective?

 

The product is defective when it does not meet the quality requirements or it does not have the properties described by the manufacturer’s specification.

 

  • What is the deadline period for validating product warranty claims by the User?

The User can validate a product warranty claim within two years after the introduction of the product to the market by the Manufacturer. After this deadline the User loses this right.

 

  • On which conditions and against whom can the User enforce his claim for product warranty?

 

The Product warranty claim may only be exercised against the manufacturer or against the distributor of the given product. The User must prove the defect of said product if a product warranty is demanded.

 

 

 

 

  • When can the Manufacturer (Distributor) considered to be exempt from the obligation for providing a product warranty?

 

The manufacturer (distributor) will be exempt from product liabilities and warranties only if it can demonstrate that:

-The product was not manufactured/circulated among its regular business activity;
-The defect was not recognizable due to the current state of science and technology at the time;

-The failure of such product stems from implementing binding legislations and/or official regulations during manufacture/distribution.

 

It is sufficient for the Manufacturer (distributor) to provide only a single reason.

We would like to point out that for the same type of defect you cannot validate both warranties (warranty for defect and warranty for product) at the same time. However, in case of successful validation of Your product warranty, you may exert your right of warranty against the Manufacturer for defects on the exchanged or repaired product.

 

  • The Service Provider is not subjected to warrant products which developed defects from normal wear and tear as well as damages from negligent treatment, excessive use, exposure other than specified and other faults generated from improper use of the product.

 

  1. The procedure in case of Warranty claims

 

  • The contract between the Customer and the Business cannot deviate from the agreement between the parties, nor can it be detrimental for the Customer.

 

  • It is the duty of the Customer to prove the conclusion of a contract through an invoice or even by the receipt.

 

  • Costs related to warranty obligations will be transferred/charged to the Service Provider (Civil Code 6  166th ).

 

  • The Service Provider is required to file a record about the warranties and guarantees reported to it.

 

  • The copy of the record shall be made available to the Customer without delay and in a verifiable way.

 

  • If the Service Provider cannot comment on the feasibility of a warranty request in case of rejecting the request the Service Provider must inform the Customer within 5 working days about the reason of rejection and must also mention the possibility of turning such case to the arbitration board.

 

  • The Service Provider is required to preserve the record for 3 years after its intake and present it at the request of the Inspecting Authorities.

 

  • The Service Provider should aim for to complete replacements or repairs within the maximum of fifteen days.

 

  1. MISCELLANEOUS PROVISIONS

 

  • For completing its obligations, the Service Provider is entitled to employ an intermediary. The Service Provider takes full responsibility for unlawful conduct(s) committed by this contributing party, deeming such act(s) as if the Provider itself had committed them.

 

  • If any part of these Terms became invalid, illegitimate or unenforceable, it does not affect the validity, legality and enforceability of the rest of these Terms.

 

  • If the Service Provider fails to exercise any of its rights according to these Terms, the non-exercise shall not be construed as waiver of such rights. Any waiver of rights shall only be valid if an express written statement is given to that extent. Just because the Service Provider disregards the strict enforcement of any essential term or condition of these Rules it does not mean that it waives such right or the right to insist on the strict implementation of the given term or condition at a later date.

 

  • The Service Provider and the User try their best to resolve any arguments through peaceful and amicable ways.

 

  1. Order of Complaint handling

 

  • The goal of our Store is to complete all of our orders in an adequate manner in addition to receive complete satisfaction from our Customers. Still should the User have any complaints regarding the Contract or its fulfillment He may forward such to us via phone, email or through a written letter.

 

  • The Service Provider investigates verbal complaints immediately and remedies them if necessary. If the Customer does not agree with the handling of his complaint or if an immediate investigation of the complaint is not possible, the Service provider immediately takes record about the Complaint, its own view of the case and hands over a copy of said record for the Customer.

 

  • The Service Provider reviews and responds to a written complaint within 30 days. The Service Provider gives reasons for rejecting a complaint. The Service Provider keeps the records of the complaint and its answer for at least 5 years and presents it to inspecting authorities at their request.

 

  • We would like to inform you that in the event of rejection of your complaint, you may initiate proceedings undertaken by an arbitration board or have the case forwarded for official authorities.

 

  • In order to settle disputes regarding the Customer and his complaints, the Service Provider fully engages and adhere to arbitration board procedures.

 

  • You may also turn to the Hungarian Authority for Consumer Protection with your complaint:

 

Hungarian Authority for Consumer Protection

Address:                                1088 Budapest, 6 József körút (Hungary)

Mailing address:                1428 Budapest, P.O.B.: 20.

GPS coordinates:               X 19,071     Y 47,496

Central phone number:  +36 1 459 4800

Fax:                                          +36 1 210 4677

Email:                                      nfh@nfh.hu

 

  • Or to its regional Bodies:

 

Budapest Metropolitan Government Office

Műszaki, Engedélyezési és Fogyasztóvédelmi Főosztály, Fogyasztóvédelmi Osztály

 

Fogyasztóvédelmi Osztály vezetője: Dr Bobál Pál,

Fogyasztói Kapcsolatok Osztály vezetője Selmeczi Zsuzsanna

Cím: 1052 Budapest, Városház u. 7.

Postacím: 1364 Budapest, Pf.: 144.

Telefonszám: +36-1 450-2598

E-mail: fogyved_kmf_budapest@nfh.hu

 

Hatósági Tanácsadó Iroda

Customer service (1052 Budapest, Városház u. 7.):

Kedd: 09.00-13.00; 14.00-16.00

Csütörtök: 09.00-13.00; 14.00-16.00

Péntek: 10.00-12.00

telefonos ügyfélfogadás: +36-1/450-2598

Hétfőtől- Csütörtökig: 09.00-13.00; 14.00-16.00

Pénteken:09.00-13.00

 

Utilities Point “Rezsipont” for Consumer Protection:

Személyes ügyfélszolgálat (1052 Budapest, Városház u. 7.):

Hétfő: 09.00-13.00; 14.00-16.00

Szerda: 09.00-13.00; 14.00-16.00

telefonos ügyfélfogadás: +36-1/450-2592

Hétfőtől- Csütörtökig: 09.00-13.00; 14.00-16.00

Pénteken: 09.00-13.00

 

Here you may find the list of bodies of the Hungarian Authority for Consumer Protection: http://www.nfh.hu/teruleti

 

  • You have an opportunity to turn to the following arbitration boards with your complaint:

 

 

Bács-Kiskun Megyei Békéltető Testület

Címe: 6000 Kecskemét, Árpád krt. 4.

Telefonszáma: (76) 501-525, (76) 501-500

Fax száma: (76) 501-538

Név: Mátyus Mariann

E-mail cím: bkmkik@mail.datanet.hu;

 

Baranya Megyei Békéltető Testület

Címe: 7625 Pécs, Majorossy Imre u. 36.

Levelezési címe: 7602 Pécs, Pf. 109.

Telefonszáma: (72) 507-154

Fax száma: (72) 507-152

Név: Dr. Bodnár József

E-mail cím: bekelteto@pbkik.hu;

 

Békés Megyei Békéltető Testület

Címe: 5601 Békéscsaba, Penza ltp. 5.

Telefonszáma: (66) 324-976, 446-354, 451-775

Fax száma: (66) 324-976

Név: Dr. Bagdi László

E-mail cím: bmkik@bmkik.hu;

 

Borsod-Abaúj-Zemplén Megyei Békéltető Testület

Címe: 3525 Miskolc, Szentpáli u. 1.

Telefonszáma: (46) 501-091, 501-870

Fax száma: (46) 501-099

Név: Dr. Tulipán Péter

E-mail cím: kalna.zsuzsa@bokik.hu;

 

Budapesti Békéltető Testület

Címe: 1016 Budapest, Krisztina krt. 99.

Telefonszáma: (1) 488-2131

Fax száma: (1) 488-2186

Név: Dr. Baranovszky György

E-mail cím: bekelteto.testulet@bkik.hu;

 

Csongrád Megyei Békéltető Testület

Címe: 6721 Szeged, Párizsi krt. 8-12.

Telefonszáma: (62) 554-250/118 mellék

Fax száma: (62) 426-149

Név: Dékány László, Jerney Zoltán

E-mail cím: bekelteto.testulet@csmkik.hu;

 

Fejér Megyei Békéltető Testület

Címe: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Telefonszáma: (22) 510-310

Fax száma: (22) 510-312

Név: Kirst László

E-mail cím: fmkik@fmkik.hu;

 

Győr-Moson-Sopron Megyei Békéltető Testület

Címe: 9021 Győr, Szent István út 10/a.

Telefonszáma: (96) 520-202; 520-217

Fax száma: (96) 520-218

Név: Horváth László

E-mail cím: bekeltetotestulet@gymskik.hu;

 

Hajdú-Bihar Megyei Békéltető Testület

Címe: 4025 Debrecen, Petőfi tér 10.

Telefonszáma: (52) 500-749

Fax száma: (52) 500-720

Név: Dr. Hajnal Zsolt

E-mail cím: info@hbkik.hu;

 

Heves Megyei Békéltető Testület

Címe: 3300 Eger, Faiskola út 15.

Levelezési címe: 3301 Eger, Pf. 440.

Telefonszáma: (36) 416-660/105 mellék

Fax száma: (36) 323-615

Név: Pintérné Dobó Tünde

E-mail cím: tunde@hkik.hu;

 

Jász-Nagykun-Szolnok Megyei Békéltető Testület

Címe: 5000 Szolnok, Verseghy park 8.

Telefonszáma: (56) 510-610

Fax száma: (56) 370-005

Név: Dr. Lajkóné dr. Vígh Judit

E-mail cím: kamara@jnszmkik.hu;

 

Komárom-Esztergom Megyei Békéltető Testület

Címe: 2800 Tatabánya, Fő tér 36.

Telefonszáma: (34) 513-010

Fax száma: (34) 316-259

Név: Dr. Rozsnyói György

E-mail cím: kemkik@kemkik.hu;

 

Nógrád Megyei Békéltető Testület

Címe: 3100 Salgótarján, Alkotmány út 9/a

Telefonszám: (32) 520-860

Fax száma: (32) 520-862

Név: Dr. Pongó Erik

E-mail cím: nkik@nkik.hu;

 

Pest Megyei Békéltető Testület

Címe: 1119 Budapest, Etele út 59-61. 2. em. 240.

Telefonszáma: (1)-269-0703

Fax száma: (1)-269-0703

Név: dr. Csanádi Károly

E-mail cím: pmbekelteto@pmkik.hu

Honlap cím: www.panaszrendezes.hu

 

Somogy Megyei Békéltető Testület

Címe: 7400 Kaposvár, Anna utca 6.

Telefonszáma: (82) 501-000

Fax száma: (82) 501-046

Név: Dr. Novák Ferenc

E-mail cím: skik@skik.hu;

 

Szabolcs-Szatmár-Bereg Megyei Békéltető Testület

Címe: 4400 Nyíregyháza, Széchenyi u. 2.

Telefonszáma: (42) 311-544, (42) 420-180

Fax száma: (42) 311-750

Név: Görömbeiné dr. Balmaz Katalin

E-mail cím: bekelteto@szabkam.hu;

 

Tolna Megyei Békéltető Testület

Címe: 7100 Szekszárd, Arany J. u. 23-25.

Telefonszáma: (74) 411-661

Fax száma: (74) 411-456

Név: Mátyás Tibor

E-mail cím: kamara@tmkik.hu;

 

Vas Megyei Békéltető Testület

Címe: 9700 Szombathely, Honvéd tér 2.

Telefonszáma: (94) 312-356

Fax száma: (94) 316-936

Név: Dr. Kövesdi Zoltán

E-mail cím: pergel.bea@vmkik.hu

 

Veszprém Megyei Békéltető Testület

Címe: 8200 Veszprém, Budapest u. 3.

Telefonszáma: (88) 429-008

Fax száma: (88) 412-150

Név: Dr. Óvári László

E-mail cím: vkik@veszpremikamara.hu

 

Zala Megyei Békéltető Testület

Címe: 8900 Zalaegerszeg, Petőfi utca 24.

Telefonszáma: (92) 550-513

Fax száma: (92) 550-525

Név: dr. Koczka Csaba

E-mail cím: zmbekelteto@zmkik.hu

 

 

  • It is within the arbitration board jurisdiction to settle consumer disputes outside of court proceedings. It is the responsibility of the arbitration board to develop an arrangement between the Parties; if this proves to be unsuccessful the arbitration board makes a decision in order to ensure easy, fast, efficient and cost-effective enforcement of consumer rights.

At the request of the Consumer or the Service Provider, the arbitration board provides advice regarding obligations imposed on the Consumer and the rights of the Consumer.

 

  • Cross-border disputes related to online sales or online contracts of service are exclusively attached to the arbitration board operating next to the capital’s Chambers of Commerce and Industry.

 

  • The Service Provider is obligated to cooperate during the arbitration board procedure. Within this framework the Service Provider must send its detailed letter of reply for the arbitration board and also provide personnel authorized for reaching a settlement in the case. If the Company’s office or place of business is not registered within the county and/or territorial boundaries of the chamber responsible for operating select arbitration board, the company’s obligation for cooperation only covers the possibility for offering a written agreement in accord with the claim of the Customer.

 

  1. COPYRIGHTS

 

  • Because as a website Coconutoilcosmetcs.com constitutes a work with copyright, downloading its content or any portion thereof is prohibited including reproduction, broadcasting and re-broadcasting to the public; to be otherwise used, electronically stored, processed and/or sold without the written consent of the Service Provider is strictly prohibited.

 

  • Taking any material from the Coconotoilcosmetics.com webpage and/or from its databases even with a written consent is only possible through referencing said content, otherwise strictly prohibited.

 

  • The Service Provider reserves all rights to all elements of the service, website, domain names, to the subdomains and internet advertising surfaces created with the aforementioned.

 

  • It is forbidden to reverse engineer, decrypt or make adaptations about the contents of the Coconutoilcosmetics.com webpage; to unfairly establish user IDs, Accounts and passwords; the use of any application which can change and/or index any part of the coconutoilcosmetics.com website.

 

  • The name „Coconutoilcosmetics.com” is protected by copyright, using it except for referencing purposes is only possible by obtaining written consent from the Service Provider.

 

  • The User understands and agrees that using the service without licensing; the Service Provider is entitled to assess liquidated damages. The amount of penalty is gross HUF 70,000 per image or gross HUF 20,000 per word. You agree that these claims for liquidated damages are neither exaggerated nor excessive and in this awareness you are browsing on this website.
    In case a copyright infringement is applicable, the Service Provider utilizes a de-facto attestation by a notary public, of which fee gets transferred to the offending User.

 

  1. Privacy Policy

 

The site’s privacy policy is available on the following page: http://coconutoilcosmetics.com/adatvedelem

 

 

Budapest, 23 January 2016

Coconutoilcosmetics.com

 

General Terms and Conditions of Service (GTC)

 

 

This Document not being filed and is concluded through electronic means only. It does not constitute a written contract and was written originally in Hungarian. This document does not refer to a Code of Conduct.

Questions regarding our webshop operations in cases of ordering and delivery should be addressed to our proper contact channels.

 

The contents of this GTC are effective and covering the Service Provider’s  website (http://coconutoilcosmetics.com/) and its subdomains.
This GTC is permanently being present on the following website: http://coconutoilcosmetics.com/aszf and can be downloaded from the following link: http://coconutoilcosmetics.com/aszf.pdf

 

 

  1. Details of the service provider:

 

Name of the Service Provider:

BIP COCO Cosmetics Commercial LLC.

Head office (and also the place of complaints management):

1012 Budapest  19/A Gf; Logodi St. (Hungary)

The primary email address of the Provider regarding general liaisons:

info@coconutoilcosmetics.com

Company Incorporation Number:            01 09 924722

Tax registration number:                              14890189-2-41

Name of the licensing authority:                Budapest Metropolitan Company Registration Court
Phone number associated with warranty and delivery:

Gardia Logistics Ltd.  +36-1 401 2070

Data Protection Registration Number: In Progress

Language of the translated contract:      English
The original language of the contract:   Hungarian
Name, address and email address of the Web hosting service Provider:
Tárhelypark Ltd.
Address:         1191 Budapest, 4 Mohai köz (Hungary)
Telephone:   +36 1 700 4140

Fax:                   +36 1 700 4139
GTC:                  https://tarhelypark.hu/aszf/

 

 

 

 

  1. Basic Provisions:

 

  • Questions not regulated by this current GTC (the “Regulation” or „Terms”), as well as the interpretation of said GTC is the governing law of Hungary, specifically in regard of Act V of the 2013 Civil Code (Ptk.) and Act CVIII of 2011 on issues of Electronic Commercial Services („Elker tv.”/Act) , as well as the relevant provisions of Govt. Regulation 45/2014 (II. 26.) on detailed rules of contract between consumers and business’. If not stated otherwise, the Parties follow and adhere to the mandatory provisions of the relevant legal rules without specific stipulations.

 

  • This current Regulation is effective from January 23, 2016 and shall remain in force until revoked. The Service Provider is entitled to unilaterally modify and amend the Regulation. Amendments made by the Service Provider will be published on the website at least 11 days before they enter into force. By utilizing the website the Users accept all Regulations regarding their use of the website.

 

  • The User entering and browsing the webshop operated by the Service Provider even if she is not being a registered user on the website – recognizes these Regulations as compulsory and to be bound by them. If the User does not accept these terms, he does not have permission to view the contents of the webshop,

 

  • The Service Provider reserves all rights of the webshop website, any of its details, content appearing on the website, including distribution of the website. Downloading, electronically storing, processing and/or selling any content on the website is strictly forbidden without having written consent from the Service Provider.

 

  1. Registration/Purchasing
    • By means of purchasing or registration on the website, the User states that he understands and accepts this current GTC and Privacy Policy, including the processing of his personal information and data.

 

  • During purchasing/registration, the User is required to provide his own, real details. Giving untruthful information or data linked to another Person makes the resulting Contract null and void. The Service Provider excludes its liability if the User engages in the provided services with the details of another Person.
  • The Service Provider is neither liable nor responsible for delays in delivery and other problems of any kind which stems from or can be traced back to inaccurate and/or incorrect data provided by the User.

 

  • The Service Provider is neither liable nor responsible for any losses or damage that originates from the User forgetting his password or if said password becomes available to unauthorized personnel by any means not being directly attributable to the Service Provider.

 

  1. Purchasable products and the range of services

 

  • Displayed products can only be ordered online. The prices of such products are given in Hungarian Forints (HUF), which include VAT at the imposed statutory amount but does not include delivery service charges. Fort the cost of the packaging the User will not be charged for.

 

  • In the Webshop the Service Provider displays the product’s name, description and photo. The images displayed may differ from the real product and can appear as illustrations.

The Service Provider is not responsible for dissimilarities between the webshop image and the actual appearance of the product.

 

  • If a sale price is introduced, the Service Provider fully informs the Users about the sale price and its duration.

 

  • Despite the utmost care being taken by the Service Provider, in cases of erroneous pricing (in particular regard to obviously incorrect pricing, such as indicating a price significantly different from the product’s well-known and accepted value or prices such as “0 or 1 HUF” mainly attributed to internal system errors), the Service Provider is not obligated to deliver the product for these erroneous costs, but instead can offer shipping the product for the correct price. Based on this price the User may cancel his intention to purchase.

 

  • If erroneous pricing should arise, a striking disproportionality between the real and the indicated value of the product is present, of which the average Customer is immediately required to become aware of. Under Act V of the 2013 Civil Code, the Contract is established on the unanimous will of the parties included. On this basis, orders confirmed with erroneous/incorrect pricing deem the contract null and void.

 

  1. How to order and the ordering process

 

  • After registration the User logs in to the webshop or the User may start shopping without registration.

 

  • The User sets the number and amount of product(s) to be purchased.

 

  • The User places the selected products into the shopping cart. The User can always view the contents of the shopping cart by clicking on the “cart” icon.

 

  • If the User would like to place further items and products into his cart, he chooses the “continue shopping” button. If he does not like to purchase more products he checks the quantity of each product. He can delete the contents of the shopping cart by clicking on the “delete – X” icon. For finalizing the selected quantity, the User clicks on the “update/update cart” icon.

 

  • The User selects a shipping address and delivery/payment method, which types are to follow.

 

  • Types of payment:

 

Payment/Cash on Delivery (COD): If the ordered product will be shipped through courier services, it is possible for the User to pay the total order amount for the courier in cash.

Wire/bank transfer: within 3 days of receiving the confirmation email of selected products and their value, the User is required to transfer the sums to the bank account described in the email. After this amount is credited to the given bank account, the User is entitled to receive the product(s) through the channels he described.

Payment with PayPal and its process: details of the transaction appear on the left side. On there right side, there are two options to choose from:

 

  1. If you have a PayPal registration and after successfully logging in with your valid username and password, you can see the details of the preset credit/debit card and the amount due. If more than one card is registered you have to select the card you would like to pay with. The payment process completes by clicking on the “Pay Now” sign, after which you will be redirected shortly to the webshop page.
  2. If you do not have a valid PayPal registration it is possible to create and to pay with guest PayPal access by filling out a form, so you would not have to register with PayPal.

The form requests the following information (of which the majorities are required):
Country                                          The country

Card number                               Credit or debit card number

Payment Types                          The type of payment you would like to pay with

Expiration date                          Expiration date of the credit/debit card (month/year fashion)

CSC                                                   CSC code, a three digit security number located on the back of the card (on the top of the right side of the signature field);

First name

Last name

Address line 1

Address line 2 (optional)      this field is optional

City                                                 The city

State/Province/Region        The county (if present)

Postal code                                   Or the “ZIP” code

Telephone                                    Please enter a valid phone number, on which Your Bank can contact with you should the need arise. You have to provide the country code and the district code as well.

Email address                             The email address given here will be the address where the confirmation email will be sent.

 

After you have completed all fields please click on the “Review and Continue” button at the bottom of the page. Here you can review your details once more including your order and amount to be paid. If you find everything to be order you can approve the transaction. Within seconds you will receive a notification through email about the transaction being successful and the Service Provider will also receive notification of a successful order and begins its processing.

 

 

  • Shipping costs:

We send your packages to you via GLS and Magyar Posta Zrt.

Shipping fee and time depends on weight and destination.
You receive a confirmation by e-mail once your order is ready to be shipped.

Take a look at our spreadsheet below to get further information about shipping to European countries.

 

szallitas-dijszabas-1

szallitas-dijszabas-orszagok-1

  • Should errors or defects arise regarding prices and/or products in the webshop, we reserve the right to corrections and adjustments. Immediately after we become aware of such cases We inform the Customer about the new details of the given product(s). After this feedback the Customer may once again confirm his order; it is possible for either Party to cancel the Agreement/Contract as well.

 

  • The final price includes all costs based on the total assessment of the order and its confirmation letter. Billing is included with the package.
    The User is required to examine the package upon delivery before the eyes of the courier, and if any kind of damage detected on the product(s) and/or on the packaging, the User is not obligated to accept it.
    The Service provider does not accept subsequent complaints without a written record or transcript! Packages are delivered on working days between 08:00-17:00.

 

  • After entering his details the User can place his order by clicking on the “Send Order” button; before placing His order he may recheck the information entered, send comments for us about his order; and through our email address He can notify us about any other wishes regarding His order.

 

Fixing Data entry problems: The User can always go back to the previous phase(s), where He can fix the entered details before finalizing the ordering process.

 

  • The User will receive a confirmation email after sending his order. If the confirmation does not arrive within the given nature of the selected Service, but no later than within 48 hours, the User is exempt from His bound to the Tender or liabilities and obligations to the Contract.

The order and its confirmation can only be considered to be received by the Service Provider or be received by the User when it becomes available to Him.
The Service provider excludes liability over the Confirmation if it does not arrive in time because:

-the User has given a wrong email address during His registration;
-the User is incapable to receive further emails due to storage limitations arisen from the lack of storage space on the User’s account.

 

  1. The Processing of Orders and Completion

 

  • Orders are processed during opening hours. It is possible to order outside the working hour’s window; these orders will be processed on the following day.
    The Customer service department of the Service Provider always confirms electronically when it can complete your order.

 

  • The general date of completion is within 3 working days from the date of Confirmation.
    If the Service Provider and the User does not agree on a day of completion, Service Provider is obliged to fulfill the contract on the basis of a pre-defined notice sent to the User, or in the absence of notice within thirty days of receiving the product order.

 

  • If the Service Provider cannot met with its obligation to fulfill the contract because product(s) specified in the Contract are not available, Service Provider is required to immediately inform its User and to repay the amount paid by the User without delay, but no later than within thirty days.

 

  • The Service Provider is not responsible for any changes regarding technical overviews and specifications without prior notice from the Supplier or because of other reasons. The Service Provider reserves the right to refuse already confirmed orders in parts or even in full. Partial completion of the order can only take place after consulting with the User.

 

  1. The Right of Withdrawal / Cancellation

 

  • Under EU directive 2011/83 of the European Parliament and the Council and under 2014/45 (II.26.) Government Decree on Rules of Contract between Consumers and Business, within 14 days the Customer can withdraw from the Contract without giving any reason and can return the ordered Product(s) for the Service Provider. In the absence of aforementioned information, the Consumer is entitled to exercise His right of withdrawal for a year.

 

  • The timeframe for exercising the right of withdrawal expires within 14 days after the Customer or a third party indicated by the Customer receives product(s) from the Carrier.

 

  • The Customer may exercise His right of withdrawal between the day of conclusion of contract and the date of receipt of the product(s).

 

  • Costs associated with returning the product must be borne by the Customer; the Company has not agreed to bear any associated costs.

 

  • In cases of exercising the right of withdrawal, the Customer is not bearable to expenses other than of returning said product; the Service Provider, however can demand compensation for damage to property resulting from improper usage.

 

  • The Customer is not entitled to His right of withdrawal if the product was constructed according to the Customer’s instructions, by His specific request or for a product that was clearly tailored for the person of the Customer.

 

  • The customer also cannot exercise His right of withdrawal in cases of:

 

  1. perishable products or products that can only be stored for a short time;
  2. Products with sealed packaging, which cannot be returned after opening due to health safety or for reasons of hygiene.

 

  • In accord with aforementioned legislations, the Service Provider reimburses the amount paid by the Customer including shipping charges immediately, but no later than within 14 days.

 

  • During the refund the Service Provider utilizes the form of payment the transaction was originally committed in, unless the Customer gives explicit consent for other means of payment. The Customer bears no additional costs if such method for reimbursement is selected.

 

  • The Customer is obliged to send back or deliver the Products/Goods without undue delay to the address of the Service Provider, but in no way longer than 14 days from the date His notice of withdrawal from the Contract was referred to.

 

  • If the Customer is requesting Cancellation in writing, it is sufficient if He sends the statement of withdrawal within 14 days.

 

  • The Customer will comply with the time limit (“deadline”), if He sends back or hand over the product(s) prior to the expiration of the 14 day period.

 

  • The Customer must only bear costs for returns associated with the Product, unless the Business has agreed to bear these costs.

 

  • The Service Provider is not required to reimburse additional expenses of the Customer arising from a more expensive choice than the usual method of transportation offered by the Service Provider.

 

  • Fogyasztó kizárólag akkor vonható felelősségre az árukban bekövetkezett értékcsökkenésért, ha az az áruk jellegének, tulajdonságainak és működésének megállapításához szükségestől eltérő kezelés miatt következett be. The Customer in only liable for the diminished value of product(s) if it occurred other than reviewing the necessary characteristics, and functioning of the treatment.

 

  • The refunding/reimbursement can be withheld by the Service Provider until it receives the products or the Customer has provided evidence that said product(s) have been sent back: whichever case it is, the earlier date should be taken into account.

 

  • If the Customer wishes to exercise his right of cancellation, he may indicate this wish through the Provider’s telephone or written address (including via the attached form on the page). If we get notified through the post or by telephone we take the date of posting/phoning into account. If said notification is done through post, the Service Provider only accepts notifications by registered mail or package. You can return the ordered product to the Service Provider by post or by courier service.

 

  • The Customer must ensure the proper use of the product, as compensation for damage caused by improper use is the sole responsibility of the User! Within 14 days after the product has been returned to the Service Provider, the purchased price of the product along with delivery costs get refunded.

 

  • For more detailed rules about the contracts between Customers and Businesses, see related Government Decree 45/2014. (II.26.), which is available here.

 

  • The Directive 2011/83/EU of the European Parliament and the Council is available here.

 

  • The Customer may approach the Service Provider with complaints of other nature through contacts located in this Regulation.

 

  • The right of cancellation applies only to Customers qualified to be Consumers by the Civil Code.

 

  • The right of cancellation does not apply to Companies and Corporations; i.e. the person who acts within the realms of his profession, occupation or business.

 

  • Processes regarding the right of cancellation/withdrawal in practice

 

  • If the Customer intends to exercise His right of withdrawal, he is obliged to send a statement about his intention to cancel to one of the contact details of the Service Provider.

 

  • The Customer exercises his right of withdrawal in due time if he sends his statement of withdrawal/cancellation within 14 days after the date of receipt.
    In case of a written withdrawal, it is enough to send the withdrawal statement within 14 days. If the Service Provider is notified via post, email, phone or fax, the Provider takes the sending date into account.

 

  • In case of cancellation the Customer is required to return the ordered product without delay, but no later than within 14 days from the date of notification about withdrawal. This deadline is deemed to have been observed if the product is sent before the 14 days-deadline expires (so it does not have to arrive within 14 days, but have to be sent within 14 days). The Customer shall bear the costs arising from returning products associated with the right of withdrawal.

 

  • However, the Service Provider is not required to reimburse additional costs arising from more expensive means of transportation other than the usual mode of delivery/transportation offered by the Provider. The Customer exerts his right of cancellation in the period between dates of contract conclusion and the reception of the product.
  • When selling multiple products (where the transport of certain products could be at different times) the Customer may exercise the right of withdrawal for several products within 14 days of receiving the last product or item.

 

  1. Warranty

 

  • When can the User exercise his right of warranty for defects?

 

In cases of defective execution of the Company operating the webshop, the User may undertake a claim of warranty against the Company under the rules of the Civil Code.

 

 

  • What kinds of rights belong to the User regarding the warranty for defects?

 

The User – based on his choice – can choose from following warranty options:
-He may request repairs or a replacement unless the option the User has chosen is impossible or have a disproportionately high cost compared to other business practices the company must fulfill and adhere to at additional costs.
-If the User did not ask or could not ask for repairs or a replacement, He can require the delivery of remuneration or he can repair or get the product repaired at the expense of the Company and ultimately he may cancel the contract. He may revert to another warranty for defects, but the cost of such transition is bearable by the User, unless it was justified or the Company has given reason for it.

 

  • What is the deadline for validating a claim of warranty for defect by the User?

The User is obliged to report the error immediately, but no later than within two months after discovering the problem. However, please be informed that after 2 years have passed since the fulfillment of the Contract You can no longer assert your right of warranty for defect.

Warranty claims initiated by the User of cosmetics products can only be validated until the end of the shelf life marked on such products.

 

 

  • Against whom shall the User assert his claim regarding warranty for defects?
    The User can validate his claim of warranty for defects against the Company.

 

  • What are the further conditions for validating the warranty?

To enforce warranty claims there are no further conditions other than reporting the defect within six months if the User certifies that the product or service was offered by the Company operating the webshop. However, after six months from the date of fulfillment has passed, the User is required to prove that the defect recognized by the User was already present at the time of fulfillment.

 

Product warranty

 

  • When can the User exert his right for product warranty?

 

In case of tangible property (Product) fault,  the User –according to his choice- can exercise a warranty for defects or a product warranty.

 

  • What kind of rights the User is entitled to based on the demand for product warranty?

In case of product warranty, the User can only ask for the repair or for the exchange of the faulty product.

 

  • What cases would regard the product defective?

 

The product is defective when it does not meet the quality requirements or it does not have the properties described by the manufacturer’s specification.

 

  • What is the deadline period for validating product warranty claims by the User?

The User can validate a product warranty claim within two years after the introduction of the product to the market by the Manufacturer. After this deadline the User loses this right.

 

  • On which conditions and against whom can the User enforce his claim for product warranty?

 

The Product warranty claim may only be exercised against the manufacturer or against the distributor of the given product. The User must prove the defect of said product if a product warranty is demanded.

 

 

 

 

  • When can the Manufacturer (Distributor) considered to be exempt from the obligation for providing a product warranty?

 

The manufacturer (distributor) will be exempt from product liabilities and warranties only if it can demonstrate that:

-The product was not manufactured/circulated among its regular business activity;
-The defect was not recognizable due to the current state of science and technology at the time;

-The failure of such product stems from implementing binding legislations and/or official regulations during manufacture/distribution.

 

It is sufficient for the Manufacturer (distributor) to provide only a single reason.

We would like to point out that for the same type of defect you cannot validate both warranties (warranty for defect and warranty for product) at the same time. However, in case of successful validation of Your product warranty, you may exert your right of warranty against the Manufacturer for defects on the exchanged or repaired product.

 

  • The Service Provider is not subjected to warrant products which developed defects from normal wear and tear as well as damages from negligent treatment, excessive use, exposure other than specified and other faults generated from improper use of the product.

 

  1. The procedure in case of Warranty claims

 

  • The contract between the Customer and the Business cannot deviate from the agreement between the parties, nor can it be detrimental for the Customer.

 

  • It is the duty of the Customer to prove the conclusion of a contract through an invoice or even by the receipt.

 

  • Costs related to warranty obligations will be transferred/charged to the Service Provider (Civil Code 6  166th ).

 

  • The Service Provider is required to file a record about the warranties and guarantees reported to it.

 

  • The copy of the record shall be made available to the Customer without delay and in a verifiable way.

 

  • If the Service Provider cannot comment on the feasibility of a warranty request in case of rejecting the request the Service Provider must inform the Customer within 5 working days about the reason of rejection and must also mention the possibility of turning such case to the arbitration board.

 

  • The Service Provider is required to preserve the record for 3 years after its intake and present it at the request of the Inspecting Authorities.

 

  • The Service Provider should aim for to complete replacements or repairs within the maximum of fifteen days.

 

  1. MISCELLANEOUS PROVISIONS

 

  • For completing its obligations, the Service Provider is entitled to employ an intermediary. The Service Provider takes full responsibility for unlawful conduct(s) committed by this contributing party, deeming such act(s) as if the Provider itself had committed them.

 

  • If any part of these Terms became invalid, illegitimate or unenforceable, it does not affect the validity, legality and enforceability of the rest of these Terms.

 

  • If the Service Provider fails to exercise any of its rights according to these Terms, the non-exercise shall not be construed as waiver of such rights. Any waiver of rights shall only be valid if an express written statement is given to that extent. Just because the Service Provider disregards the strict enforcement of any essential term or condition of these Rules it does not mean that it waives such right or the right to insist on the strict implementation of the given term or condition at a later date.

 

  • The Service Provider and the User try their best to resolve any arguments through peaceful and amicable ways.

 

  1. Order of Complaint handling

 

  • The goal of our Store is to complete all of our orders in an adequate manner in addition to receive complete satisfaction from our Customers. Still should the User have any complaints regarding the Contract or its fulfillment He may forward such to us via phone, email or through a written letter.

 

  • The Service Provider investigates verbal complaints immediately and remedies them if necessary. If the Customer does not agree with the handling of his complaint or if an immediate investigation of the complaint is not possible, the Service provider immediately takes record about the Complaint, its own view of the case and hands over a copy of said record for the Customer.

 

  • The Service Provider reviews and responds to a written complaint within 30 days. The Service Provider gives reasons for rejecting a complaint. The Service Provider keeps the records of the complaint and its answer for at least 5 years and presents it to inspecting authorities at their request.

 

  • We would like to inform you that in the event of rejection of your complaint, you may initiate proceedings undertaken by an arbitration board or have the case forwarded for official authorities.

 

  • In order to settle disputes regarding the Customer and his complaints, the Service Provider fully engages and adhere to arbitration board procedures.

 

  • You may also turn to the Hungarian Authority for Consumer Protection with your complaint:

 

Hungarian Authority for Consumer Protection

Address:                                1088 Budapest, 6 József körút (Hungary)

Mailing address:                1428 Budapest, P.O.B.: 20.

GPS coordinates:               X 19,071     Y 47,496

Central phone number:  +36 1 459 4800

Fax:                                          +36 1 210 4677

Email:                                      nfh@nfh.hu

 

  • Or to its regional Bodies:

 

Budapest Metropolitan Government Office

Műszaki, Engedélyezési és Fogyasztóvédelmi Főosztály, Fogyasztóvédelmi Osztály

 

Fogyasztóvédelmi Osztály vezetője: Dr Bobál Pál,

Fogyasztói Kapcsolatok Osztály vezetője Selmeczi Zsuzsanna

Address: 1052 Budapest, Városház u. 7.

Address: 1364 Budapest, Pf.: 144.

Phone-number: +36-1 450-2598

E-mail: fogyved_kmf_budapest@nfh.hu

 

Hatósági Tanácsadó Iroda

Customer service (1052 Budapest, Városház u. 7.):

Tuesday: 09.00-13.00; 14.00-16.00

Thursday: 09.00-13.00; 14.00-16.00

Friday: 10.00-12.00

Contact Center: +36-1/450-2598

Monday to Thursday: 09.00-13.00; 14.00-16.00

Friday:09.00-13.00

 

Utilities Point “Rezsipont” for Consumer Protection:

Personal Costumer Service (1052 Budapest, Városház u. 7.):

Monday: 09.00-13.00; 14.00-16.00

Wednesday: 09.00-13.00; 14.00-16.00

Contact Center: +36-1/450-2592

Monday to  Thursday: 09.00-13.00; 14.00-16.00

Friday: 09.00-13.00

 

Here you may find the list of bodies of the Hungarian Authority for Consumer Protection: http://www.nfh.hu/teruleti

 

  • You have an opportunity to turn to the following arbitration boards with your complaint:

 

 

Bács-Kiskun Megyei Békéltető Testület

Address: 6000 Kecskemét, Árpád krt. 4.

Phone number : (76) 501-525, (76) 501-500

Fax: (76) 501-538

Name: Mátyus Mariann

E-mail: bkmkik@mail.datanet.hu;

 

Baranya Megyei Békéltető Testület

Address: 7625 Pécs, Majorossy Imre u. 36.

Mailing  Address: 7602 Pécs, Pf. 109.

Phone Number: (72) 507-154

Fax: (72) 507-152

Name: Dr. Bodnár József

E-mail: bekelteto@pbkik.hu;

 

Békés Megyei Békéltető Testület

Address: 5601 Békéscsaba, Penza ltp. 5.

Phone Number: (66) 324-976, 446-354, 451-775

Fax: (66) 324-976

Name: Dr. Bagdi László

E-mail: bmkik@bmkik.hu;

 

Borsod-Abaúj-Zemplén Megyei Békéltető Testület

Address: 3525 Miskolc, Szentpáli u. 1.

Phone Nember: (46) 501-091, 501-870

Fax: (46) 501-099

Name: Dr. Tulipán Péter

E-mail: kalna.zsuzsa@bokik.hu;

 

Budapesti Békéltető Testület

Address: 1016 Budapest, Krisztina krt. 99.

Phone number: (1) 488-2131

Fax: (1) 488-2186

Name: Dr. Baranovszky György

E-mail: bekelteto.testulet@bkik.hu;

 

Csongrád Megyei Békéltető Testület

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone number: (62) 554-250/118 mellék

Fax: (62) 426-149

Name: Dékány László, Jerney Zoltán

E-mail: bekelteto.testulet@csmkik.hu;

 

Fejér Megyei Békéltető Testület

Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Phone Number: (22) 510-310

Fax: (22) 510-312

Name: Kirst László

E-mail: fmkik@fmkik.hu;

 

Győr-Moson-Sopron Megyei Békéltető Testület

Address: 9021 Győr, Szent István út 10/a.

Pjone Number: (96) 520-202; 520-217

Fax: (96) 520-218

Name: Horváth László

E-mail: bekeltetotestulet@gymskik.hu;

 

Hajdú-Bihar Megyei Békéltető Testület

Address: 4025 Debrecen, Petőfi tér 10.

Phone Number: (52) 500-749

Fax: (52) 500-720

Name: Dr. Hajnal Zsolt

E-mail: info@hbkik.hu;

 

Heves Megyei Békéltető Testület

Address: 3300 Eger, Faiskola út 15.

Mailing Address: 3301 Eger, Pf. 440.

Phone number: (36) 416-660/105 mellék

Fax: (36) 323-615

Name: Pintérné Dobó Tünde

E-mail: tunde@hkik.hu;

 

Jász-Nagykun-Szolnok Megyei Békéltető Testület

Address: 5000 Szolnok, Verseghy park 8.

Phone Number: (56) 510-610

Fax: (56) 370-005

Name: Dr. Lajkóné dr. Vígh Judit

E-mail: kamara@jnszmkik.hu;

 

Komárom-Esztergom Megyei Békéltető Testület

Address: 2800 Tatabánya, Fő tér 36.

Phone Number: (34) 513-010

Fax: (34) 316-259

Name: Dr. Rozsnyói György

E-mail: kemkik@kemkik.hu;

 

Nógrád Megyei Békéltető Testület

Address: 3100 Salgótarján, Alkotmány út 9/a

Phone number: (32) 520-860

Fax: (32) 520-862

Name: Dr. Pongó Erik

E-mail: nkik@nkik.hu;

 

Pest Megyei Békéltető Testület

Address: 1119 Budapest, Etele út 59-61. 2. em. 240.

Phone number: (1)-269-0703

Fax: (1)-269-0703

Name: dr. Csanádi Károly

E-mail: pmbekelteto@pmkik.hu

web: www.panaszrendezes.hu

 

Somogy Megyei Békéltető Testület

Address: 7400 Kaposvár, Anna utca 6.

Phone Number: (82) 501-000

Fax: (82) 501-046

Name: Dr. Novák Ferenc

E-mail: skik@skik.hu;

 

Szabolcs-Szatmár-Bereg Megyei Békéltető Testület

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone Number: (42) 311-544, (42) 420-180

Fax: (42) 311-750

Name: Görömbeiné dr. Balmaz Katalin

E-mail: bekelteto@szabkam.hu;

 

Tolna Megyei Békéltető Testület

Address: 7100 Szekszárd, Arany J. u. 23-25.

Phone number: (74) 411-661

Fax: (74) 411-456

Name: Mátyás Tibor

E-mail: kamara@tmkik.hu;

 

Vas Megyei Békéltető Testület

Address: 9700 Szombathely, Honvéd tér 2.

Phone Number: (94) 312-356

Fax: (94) 316-936

Name: Dr. Kövesdi Zoltán

E-mail: pergel.bea@vmkik.hu

 

Veszprém Megyei Békéltető Testület

Address: 8200 Veszprém, Budapest u. 3.

Phone Number: (88) 429-008

Fax: (88) 412-150

Name: Dr. Óvári László

E-mail: vkik@veszpremikamara.hu

 

Zala Megyei Békéltető Testület

Address: 8900 Zalaegerszeg, Petőfi utca 24.

Phone Number: (92) 550-513

Fax: (92) 550-525

Name: dr. Koczka Csaba

E-mail: zmbekelteto@zmkik.hu

 

 

  • It is within the arbitration board jurisdiction to settle consumer disputes outside of court proceedings. It is the responsibility of the arbitration board to develop an arrangement between the Parties; if this proves to be unsuccessful the arbitration board makes a decision in order to ensure easy, fast, efficient and cost-effective enforcement of consumer rights.

At the request of the Consumer or the Service Provider, the arbitration board provides advice regarding obligations imposed on the Consumer and the rights of the Consumer.

 

  • Cross-border disputes related to online sales or online contracts of service are exclusively attached to the arbitration board operating next to the capital’s Chambers of Commerce and Industry.

 

  • The Service Provider is obligated to cooperate during the arbitration board procedure. Within this framework the Service Provider must send its detailed letter of reply for the arbitration board and also provide personnel authorized for reaching a settlement in the case. If the Company’s office or place of business is not registered within the county and/or territorial boundaries of the chamber responsible for operating select arbitration board, the company’s obligation for cooperation only covers the possibility for offering a written agreement in accord with the claim of the Customer.

 

  1. COPYRIGHTS

 

  • Because as a website Coconutoilcosmetcs.com constitutes a work with copyright, downloading its content or any portion thereof is prohibited including reproduction, broadcasting and re-broadcasting to the public; to be otherwise used, electronically stored, processed and/or sold without the written consent of the Service Provider is strictly prohibited.

 

  • Taking any material from the Coconotoilcosmetics.com webpage and/or from its databases even with a written consent is only possible through referencing said content, otherwise strictly prohibited.

 

  • The Service Provider reserves all rights to all elements of the service, website, domain names, to the subdomains and internet advertising surfaces created with the aforementioned.

 

  • It is forbidden to reverse engineer, decrypt or make adaptations about the contents of the Coconutoilcosmetics.com webpage; to unfairly establish user IDs, Accounts and passwords; the use of any application which can change and/or index any part of the coconutoilcosmetics.com website.

 

  • The name „Coconutoilcosmetics.com” is protected by copyright, using it except for referencing purposes is only possible by obtaining written consent from the Service Provider.

 

  • The User understands and agrees that using the service without licensing; the Service Provider is entitled to assess liquidated damages. The amount of penalty is gross HUF 70,000 per image or gross HUF 20,000 per word. You agree that these claims for liquidated damages are neither exaggerated nor excessive and in this awareness you are browsing on this website.
    In case a copyright infringement is applicable, the Service Provider utilizes a de-facto attestation by a notary public, of which fee gets transferred to the offending User.

 

  1. Privacy Policy

 

The site’s privacy policy is available on the following page: http://coconutoilcosmetics.com/adatvedelem

 

 

Budapest, 23 January 2016

 

The message will be closed after 20 s
Ajax Loading