1. The Right of Withdrawal / Cancellation


  • Under EU directive 2011/83 of the European Parliament and the Council and under 2014/45 (II.26.) Government Decree on Rules of Contract between Consumers and Business, within 14 days the Customer can withdraw from the Contract without giving any reason and can return the ordered Product(s) for the Service Provider. In the absence of aforementioned information, the Consumer is entitled to exercise His right of withdrawal for a year.


  • The timeframe for exercising the right of withdrawal expires within 14 days after the Customer or a third party indicated by the Customer receives product(s) from the Carrier.


  • The Customer may exercise His right of withdrawal between the day of conclusion of contract and the date of receipt of the product(s).


  • Costs associated with returning the product must be borne by the Customer; the Company has not agreed to bear any associated costs.


  • In cases of exercising the right of withdrawal, the Customer is not bearable to expenses other than of returning said product; the Service Provider, however can demand compensation for damage to property resulting from improper usage.


  • The Customer is not entitled to His right of withdrawal if the product was constructed according to the Customer’s instructions, by His specific request or for a product that was clearly tailored for the person of the Customer.


  • The customer also cannot exercise His right of withdrawal in cases of:


  1. perishable products or products that can only be stored for a short time;
  2. Products with sealed packaging, which cannot be returned after opening due to health safety or for reasons of hygiene.


  • In accord with aforementioned legislations, the Service Provider reimburses the amount paid by the Customer including shipping charges immediately, but no later than within 14 days.


  • During the refund the Service Provider utilizes the form of payment the transaction was originally committed in, unless the Customer gives explicit consent for other means of payment. The Customer bears no additional costs if such method for reimbursement is selected.


  • The Customer is obliged to send back or deliver the Products/Goods without undue delay to the address of the Service Provider, but in no way longer than 14 days from the date His notice of withdrawal from the Contract was referred to.


  • If the Customer is requesting Cancellation in writing, it is sufficient if He sends the statement of withdrawal within 14 days.


  • The Customer will comply with the time limit (“deadline”), if He sends back or hand over the product(s) prior to the expiration of the 14 day period.


  • The Customer must only bear costs for returns associated with the Product, unless the Business has agreed to bear these costs.


  • The Service Provider is not required to reimburse additional expenses of the Customer arising from a more expensive choice than the usual method of transportation offered by the Service Provider.


  • Fogyasztó kizárólag akkor vonható felelősségre az árukban bekövetkezett értékcsökkenésért, ha az az áruk jellegének, tulajdonságainak és működésének megállapításához szükségestől eltérő kezelés miatt következett be. The Customer in only liable for the diminished value of product(s) if it occurred other than reviewing the necessary characteristics, and functioning of the treatment.


  • The refunding/reimbursement can be withheld by the Service Provider until it receives the products or the Customer has provided evidence that said product(s) have been sent back: whichever case it is, the earlier date should be taken into account.


  • If the Customer wishes to exercise his right of cancellation, he may indicate this wish through the Provider’s telephone or written address (including via the attached form on the page). If we get notified through the post or by telephone we take the date of posting/phoning into account. If said notification is done through post, the Service Provider only accepts notifications by registered mail or package. You can return the ordered product to the Service Provider by post or by courier service.


  • The Customer must ensure the proper use of the product, as compensation for damage caused by improper use is the sole responsibility of the User! Within 14 days after the product has been returned to the Service Provider, the purchased price of the product along with delivery costs get refunded.


  • For more detailed rules about the contracts between Customers and Businesses, see related Government Decree 45/2014. (II.26.), which is available here.


  • The Directive 2011/83/EU of the European Parliament and the Council is available here.


  • The Customer may approach the Service Provider with complaints of other nature through contacts located in this Regulation.


  • The right of cancellation applies only to Customers qualified to be Consumers by the Civil Code.


  • The right of cancellation does not apply to Companies and Corporations; i.e. the person who acts within the realms of his profession, occupation or business.


  • Processes regarding the right of cancellation/withdrawal in practice


  • If the Customer intends to exercise His right of withdrawal, he is obliged to send a statement about his intention to cancel to one of the contact details of the Service Provider.


  • The Customer exercises his right of withdrawal in due time if he sends his statement of withdrawal/cancellation within 14 days after the date of receipt.
    In case of a written withdrawal, it is enough to send the withdrawal statement within 14 days. If the Service Provider is notified via post, email, phone or fax, the Provider takes the sending date into account.


  • In case of cancellation the Customer is required to return the ordered product without delay, but no later than within 14 days from the date of notification about withdrawal. This deadline is deemed to have been observed if the product is sent before the 14 days-deadline expires (so it does not have to arrive within 14 days, but have to be sent within 14 days). The Customer shall bear the costs arising from returning products associated with the right of withdrawal.


  • However, the Service Provider is not required to reimburse additional costs arising from more expensive means of transportation other than the usual mode of delivery/transportation offered by the Provider. The Customer exerts his right of cancellation in the period between dates of contract conclusion and the reception of the product.
  • When selling multiple products (where the transport of certain products could be at different times) the Customer may exercise the right of withdrawal for several products within 14 days of receiving the last product or item.